TLDR

We respect your privacy, we only use your information to run Our Family Story, we don’t sell it, and you’re always in control of your data.

Who We Are

Our Family Story is operated by Total Pro Bermuda, located at 10 Pinnacle Hill, Paget PG02, Bermuda.

Privacy Officer: Denzil Nelson
Email: denzil@totalprobermuda.com
Phone: +1 441-703-2920

If you have any questions about your information, we’re here to help.

Information We Collect

We only collect what we need to provide our service:

  • Contact details: name and email.
  • Account information: if you create an account.
  • Purchase details: what you bought, when, and how.
  • Digital submissions: stories or photos you choose to upload.
  • Cookies & analytics: to help improve the website.

We do not store your credit card information. Stripe handles that securely on our behalf.

How We Use Your Information

We use your personal information to:

  • Deliver the digital products you purchase
  • Maintain your account
  • Provide support
  • Improve our site
  • Send marketing emails only if you’ve opted in
  • Meet legal and business requirements

Our Legal Obligations

We follow Bermuda’s Personal Information Protection Act (PIPA).
 That means we must:

  • Give clear notice about what we collect
  • Only use your data for stated purposes
  • Keep it safe
  • Keep it only as long as necessary
  • Give you access and correction rights
  • Notify you if there’s a meaningful data breach

Where Your Data Is Stored

We use reputable cloud services that may store data in secure facilities in regions such as the United States, Canada, or the European Union.
 No matter where it’s hosted, we ensure it’s handled with care and protected by appropriate safeguards.

Your Rights

At any time, you can:

  • Access your information
  • Correct it
  • Ask us to delete it
  • Withdraw consent (for marketing or optional features)

To act on any of these rights, email denzil@totalprobermuda.com

Data Retention

We keep:

  • Order and account information for business and tax purposes
  • Marketing information until you opt out
  • Uploaded content until you remove it or request deletion

Security

We use standard safeguards such as encrypted connections, access controls, and regular reviews. No system is perfect, but we stay proactive.